It is not
easy to design a product or system that meets all of the demands from the
companies that want the product and the actual users themselves and still
maintain a highly user friendly product or system.
The texts
are about exactly this problem and I agree with many, if not all, opinions
raised in the texts and I do think it is a very interesting subject. It’s
interesting to read about actual cases when user-centered people have worked
with companies with the goal to keep high usability in focus. It becomes clear
why there are some products out there where thoughts about the actual users are
almost non-existent. High usability is a vague subject and is hard to see as
profitable, therefore focus often lies on finishing the product and that it
should have all the functionality that was planned in the beginning of the
project.
I agree
that it’s important to be able to change the way you work and your approach in
the design process although it can be hard at times. You rarely want to change
something you are comfortable with and that is one of the many problems you
meet when designing a product and also want a high usability. And since high
usability is such a vague subject it can be difficult to evaluate if you succeeded
or failed with that topic. If you develop a product that you find super easy to
use and likeminded people also find your product easy to use but people not
like you find it very hard to understand the interface or how to use the
product in general, is it still user friendly? And if not, is a truly user
friendly product an illusion?
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